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Toutche Care

With every Toutche product, you have complete piece of mind with Toutche Care, an industry leading warranty programme, fully behind it. Toutche Care is a warranty against defects in materials and workmanship, valid from the original date of purchase and only after your Toutche product is registered. Once your Toutche product is registered, Toutche offers every original retail buyer, a warranty against defects in materials and workmanship.

To initiate a warranty claim, do contact Toutche or the Toutche authorised Dealer from whom you bought the product.

Toutche Care warranty covers the following –

  • Al Alloy Frame | Lifetime
  • Li-ion Battery | 24 months
  • Hub Motor & Bike Control Unit | 18 months
  • All other parts | As per OEM’s warranty; Wear & Tear parts not included

This warranty is not applicable if -

  • Normal wear and tear
  • Lack of proper and regular maintenance
  • Improper and Incorrect assembly
  • Bike or Vehicle being used for competitions or commercial activities such as rentals or fleet operations
  • Accidents, Abuse or Improper use
  • Any modification, Installation of components, parts, or accessories not originally intended for or compatible with the Toutche product sold

Warranty Terms & Conditions

  • This warranty is applicable to Toutche models from 2022 and onwards (unless otherwise stated)
  • Original parts from 3rd party brands will be covered by the warranty of the original manufacturer
  • Any items specifically not mentioned above are hereby omitted
  • Warranty is limited to the repair or replacement of a defective item, and said repair or replacement is the sole remedy of the warranty
  • Warranty is valid from the date of purchase, valid only if the product is registered and applicable only to the original retail purchaser and is not transferable.
  • Warranty applies only to Toutche products purchased directly from Toutche or through an authorised dealer or distributor
  • All claims against this warranty must be made directly with Toutche or through an authorised dealer or distributor (depending on who the purchase was made from)
  • Customer is responsible for paying any travel or shipment costs related to a warranty claim
  • All warranty claims will require Proof of purchase, so please retain the purchase proof at all times
  • Claims made outside the country of purchase may be subject to additional fees and restrictions
  • Toutche Electric is not responsible for incidental or consequential damages